Refund policy

Returns and Refunds. Subject to certain exceptions as specified in the User  Agreement, Biotia offers a full refund for collection kits in the amount of the actual purchase price paid to Biotia (including any shipping and handling cost plus tax, if any), provided that the order is canceled within twenty-four (24) hours of the purchase. If a refund is requested after twenty-four (24) hours but within fourteen (14) days of purchase of a collection kit, and if the specimen has not been returned to Biotia, Biotia offers a refund in the amount of the kit purchase price minus a $50 (USD) processing fee; the shipping and handling cost plus tax (if any and where applicable) are non-refundable. Any fees associated with accessing telehealth services from Providers are non-refundable. No refunds will be available on requests received if you have used the kit or submitted a specimen, or after the expiration of fourteen (14) days from the date of purchase of a kit. No refund will be available if Biotia determines, in its sole discretion, that you have violated any of the terms of this Agreement. To request a refund, please contact Customer Service at customersupport@biotia.io. Refund requests received within fourteen (14) days of the purchase date of a kit will be issued within forty-five (45) days of the date of request.